Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our website or enroll in our courses.

Personal Information You Provide

• Name, age, and contact information (email, phone number, address)
• Emergency contact information
• Medical information relevant to swimming participation
• Payment and billing information
• Information you provide when contacting us or enrolling in courses

Information We Collect Automatically

• Website usage data and analytics
• Device information and IP address
• Cookies and similar tracking technologies
• Course attendance and progress records

2. How We Use Your Information

We use your personal information to provide and improve our swimming services:

• Process course enrollments and manage your account
• Provide swimming instruction and track progress
• Communicate about courses, schedules, and important updates
• Ensure safety and provide appropriate instruction
• Process payments and manage billing
• Respond to your inquiries and provide customer support
• Improve our courses and services
• Comply with legal obligations and safety regulations

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With certified swimming instructors for course delivery
• With emergency services in case of medical emergencies
• With service providers who help us operate our business
• When required by law or legal process
• To protect our rights, safety, or the safety of others
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure data storage and transmission protocols
• Staff training on data protection and privacy

5. Your Rights

Under Polish data protection law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your personal information (right to be forgotten)
• Object to certain processing activities
• Withdraw consent where applicable
• Data portability (receive your data in a structured format)
• Lodge a complaint with the data protection authority

6. Special Categories of Data

We may process special categories of personal data (such as health information) only when:

• You have given explicit consent
• It's necessary for safety reasons during swimming activities
• It's required by law or for medical emergency purposes
• It's necessary to protect your vital interests

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our swimming courses and services
• Comply with legal obligations and safety regulations
• Resolve disputes and enforce our agreements
• Maintain records for insurance and safety purposes

Course records and medical information are typically retained for 7 years after course completion.

8. Children's Privacy

We take special care with children's personal information:

• Parental consent is required for children under 16
• We collect only necessary information for course participation
• Children's data is protected with additional security measures
• Parents can access, correct, or delete their child's information

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for website functionality
• Analytics cookies to understand usage and improve our services
• Preference cookies to remember your settings
• You can control cookie settings in your browser

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and, where appropriate, by email or other means.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@flexipoint.org
• Phone: +48 722 783 238
• Address: Nowogrodzka 64A, 02-014, Warsaw